Trust & privacy
Trust is the product.
A voice agent in a women’s health clinic hears sensitive things. That’s a responsibility we designed for from the first line of code.
01 — Our commitments
Designed for HIPAA compliance
BAA-ready. Patient data is handled like clinical data — collected minimally, protected always, access-logged end to end.
Encrypted end to end
Conversations are encrypted in transit and at rest. Your patients’ data is never sold, shared, or used for anything but running your front desk.
Every call documented
Full transcript, outcome and every action Nio took — written back to your system. Nothing happens off the record.
Humans one step away
Escalation isn’t a fallback, it’s a feature. Your staff can join, take over, or review any conversation at any moment.
02 — In plain language
Does Nio give medical advice?
No. Never. Nio does front-desk work — scheduling, intake, refills, reminders. Clinical questions are routed to your clinical team, immediately.
What happens when a caller is upset, or mentions symptoms?
Nio stops handling and starts handing off. The call reaches your staff in seconds, with the transcript attached, so the patient never repeats themselves.
Where does patient data live?
Encrypted, access-logged storage — and in your own systems, where every call is documented. We collect the minimum needed to do the job.
Will you sign a BAA?
Yes. We operate as a business associate under HIPAA and sign a BAA before any patient call is handled.
Can patients tell it’s an AI?
Yes — Nio identifies itself. Trust starts with the patient, and anyone who prefers a person can say so and get one, instantly.
03 — The safety valve
The most important feature is knowing when to stop. Anything clinical, anything emotional, anything uncertain — Nio steps aside and your team steps in. In seconds, never minutes.
Questions about security or compliance? Ask us anything.